Privacy Policy – FlexSim Subscription

Effective Date: January 1, 2025

EYF values the privacy of its customers and users. This Privacy Policy explains how EYF collects, uses, protects, and shares personal information obtained through the subscription and use of FlexSim and related services.

What Information Do We Collect?

We collect information directly from you during registration and use of FlexSim services, including:

  • Personal identifiers: Name, email address, phone number, physical address, account username, and password.
  • Professional information: Job title, industry, professional experience.
  • Commercial information: Details about subscription plans purchased, usage history, and interest in FlexSim and additional services.
  • Financial information: Data provided for payments, processed by specialized partners (Cleverbridge, PayPal, Stripe, Worldpay, Adyen, Chargebee).
  • Usage data: Information about how and when you use FlexSim, including activities performed and time spent.
  • Technical data: Information about operating systems, browsers, IP addresses, device types, and software licenses used.

How Do We Use Your Information?

EYF uses your personal information to:

  • Provide and maintain contracted FlexSim services.
  • Validate your identity and manage your access to FlexSim.
  • Process payments and manage subscriptions.
  • Send important updates about your account and FlexSim.
  • Ensure security, prevent fraud, and protect our users.
  • Continuously improve services offered through FlexSim.
  • Conduct research and analysis to develop enhanced features.
  • Send marketing communications, offers, and targeted content, with your consent where necessary.

Who Do We Share Your Information With?

Your information may be shared with:

  • Essential service providers for operating and supporting FlexSim (payments, security, technical support).
  • EYF business partners for purposes directly related to your use of FlexSim.
  • Competent authorities upon official request or legal obligation.
  • Companies involved in potential business transactions (mergers, acquisitions, or corporate reorganizations).

EYF does not sell or trade your personal information.

How Do We Protect Your Information?

We use appropriate technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, or destruction.

Cookies and Related Technologies

We use cookies and similar technologies to enhance your experience with FlexSim, customize content, perform performance analysis, and targeted advertising. You can manage your cookie preferences directly through browser settings or the options available on our website.

International Data Transfers

EYF, as a global company, may transfer personal data to other countries, adopting appropriate safeguards such as Binding Corporate Rules and Standard Contractual Clauses.

User Rights and Choices

You have the right to:

  • Access, correct, or request deletion of your personal information.
  • Obtain a portable copy of your personal data.
  • Withdraw consent where applicable.
  • Opt-out of receiving direct marketing communications.
  • File complaints with competent authorities.

To exercise these rights, please contact us at privacy.questions@EYF.com.

State-Specific Policies (U.S.)

If you reside in any of the following states, specific rights apply as described below:

  • California (California Consumer Privacy Act - CCPA): You have the right to access specific personal information collected about you, request deletion, correct inaccurate information, and opt-out of the sale or sharing of your personal information for targeted advertising. You also have the right to non-discrimination when exercising these rights.
  • Virginia (Virginia Consumer Data Protection Act): You have the right to confirm the processing of your information, access, correct, delete, transfer your data, and opt-out of the sale or processing for targeted advertising.
  • Colorado (Colorado Privacy Act): You have similar rights as Virginia, including access, correction, deletion, and data portability, and the right to opt-out of sales or targeted advertising.
  • Connecticut (Connecticut Data Privacy Act): Provides rights of access, correction, deletion, portability, and the ability to opt-out of sale or targeted advertising.
  • Montana (Montana Consumer Data Privacy Act): Offers rights of access, correction, deletion, portability, and the option to opt-out of sales or targeted advertising.
  • Oregon (Oregon Consumer Privacy Act): Grants rights of access, correction, deletion, portability, and the option to opt-out of sale or targeted advertising.
  • Utah (Utah Consumer Privacy Act): Allows rights of access, deletion, portability, and the option to opt-out of sales or targeted advertising.
  • Texas (Specific Consumer Rights in Texas): Includes rights to confirm processing, access, correct, delete, and opt-out of sales or targeted advertising.

To exercise these specific state rights, please contact us via email: privacy.questions@EYF.com.

Children’s Privacy

FlexSim is not intended for children, and EYF does not knowingly collect personal data from minors. If we become aware of such unintentional collection, we will act immediately to delete such data.

Updates to This Policy

This Privacy Policy may be updated to reflect changes in our data practices or applicable law. Relevant changes will be communicated in advance.

Contact

For privacy-related questions, please contact:

Data Protection Officer (DPO): DPO@EYF.com

Consent

By using FlexSim, you agree to the terms of this Privacy Policy and the practices described herein. If you do not agree, do not use the service or contact us for clarification.

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